RETURNS & REPLACEMENTS
General Policy
Hafeezus strives to provide a quick and straightforward return experience for customers. Please note that return conditions are not universally valid for all products; returns and exchanges for our mobile solutions, spare parts, and professional consulting services are only accepted if return acceptance is explicitly mentioned in the product or service listing before checkout. If an item is explicitly eligible, it is subject to a 25% restocking and handling fee, and buyers must cover all return shipping expenses.
In the event that an incorrect item arrives, please notify us within 7 days of delivery so we can correct the mistake at no additional cost. Such fulfillment errors must be reported within 48 hours to waive standard return shipping fees.
Returned merchandise missing components or parts may be subject to a rejected return request or extra replacement fees, evaluated entirely at our discretion. Hafeezus retains the right to modify these return guidelines at any time without advance notice.
Specific Product Return Requirements
- Mobile Solutions: Mobile devices and tech essentials must be returned within the specified return window (up to 7 days), factory-reset (with all personal accounts and locks removed), and complete with all original accessories and packaging.
- Spare Parts & Other Eligible Goods: Must be uninstalled, unaltered, in new and resalable condition, and requested within the designated window of 7 days specified on the listing.
Items That Cannot Be Returned / Replaced
- Returns and exchanges are only valid for mobile solutions, spare parts, or services where a return option is expressly stated in the item advertisement or listing, requested within 7 days of purchase.
- Products that have undergone installation, assembly, or physical modification (such as installed spare parts or modified mobile devices) are ineligible.
- Items designated as “Non-Returnable” or items without an explicit return acceptance mentioned on the product page cannot be sent back.
- Clearance, blemish items, or digital/consulting services once rendered are final sale.
RETURN PROCEDURE
STEP 1 | SUBMIT A RETURN REQUEST
To initiate an approved return, send an email to info@hafeezus.com within 7 days of delivery, ensuring you include the following details:
- Your Name
- Order Number
- Reason For Return
Upon approval (verifying that the item was sold with return eligibility noted in its advertisement), a Return Merchandise Authorization (RMA) number will be issued, which must accompany your package along with all original packaging.
STEP 2 | SHIP THE ITEM BACK
Ship the merchandise back using the routing instructions provided alongside your approved RMA documentation.
UNAUTHORIZED RETURNS
Packages sent back without completing the official return procedure or items sent back where returns were not explicitly permitted in the listing may experience processing delays of up to 3 weeks and could incur a 25% restocking fee.